How we use your information
We use anonymised information you provide in a manner that complies with the Data Protection Act and associated legislation. We will endeavour to keep your information accurate and up to date and not keep it longer than is necessary. Information will be kept in line with our retention policy. In some instances the law sets the length of time information has to be kept.
We will only use your information for the following purposes:
- to provide the service you requested, and to monitor and improve our performance in responding to your request
- to ensure that we meet our legal obligations
- where necessary for law enforcement functions
- to prevent and detect fraud or crime
- to allow the statistical analysis of data so we can plan the provision of services
Information sharing with other organisations
We do not share information with others, without your express consent.
We will always inform you if we record or monitor any telephone calls you make to us. This will be used to increase your security, for our record keeping of the transaction and for our staff training purposes.
Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send. If you email us we may keep a record of your contact, your email address and the email for our record keeping of the transaction.
If you use an online form on our website and you give us your email address, we may send you an email receipt containing the details of what you told us on the online form. Please bear this in mind when deciding whether to include personal or sensitive information in any messages you send to us using an online form. If you contact us using an online form, we may keep a record of your contact and the information that you send us for our record keeping of the transaction.
Using our website
If you use our website without logging in, we do not store or capture personal information, but merely log a number called your IP address which is automatically recognised by the system.
The system will record personal information if you:
- subscribe to or apply for services that require personal information
- report a fault and give your details for us to respond
- contact us and leave your details for us to respond
Cookies are small text files that ‘remember’ bits of information from your visit to a website. They make the interaction between you and the website faster and easier. Without cookies the website thinks you are a new visitor every time you move to a new page.
Cookies on this site are not used to identify you personally.
We also use them to collect anonymous statistics about how people use the site, and to help us to make it as easy for you to use as we can.
A cookie is stored on your computer or mobile device by a website’s server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer it cannot be read by any other website.
How we protect your information
Our aim is not to be intrusive, and we won’t ask irrelevant or unnecessary questions. The information you provide will be subject to rigorous measures and procedures to make sure it cannot be seen, accessed or disclosed to anyone who shouldn’t see it.
We will not keep your information longer than it is needed or where the law states how long this should be kept. We will dispose of paper records or delete any electronic personal information in a secure and confidential way.
Changes to this privacy notice
We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with the changes in the law.